Please allow 7 business days for order fulfillment and another 4-6 business days for delivery.
SHIPPING AND RETURNS π
How fast will I get my oders?Β
IS YOUR PACKAGING ENVIRONMENTALLY FRIENDLY?
All of my Ceramics packaging is 100% recyclable, biodegradable OR in some rare cases post-consumer packaging, re-used from other vendors.
WHAT IF MY POTTERY WAS DAMAGED IN SHIPPING?
If you receiveD A pottery that has been damaged DURING shipMENT, please contact us within 24 hours of the delivery date with photos of the damaged items and the packaging materials. We can then work out a refund/exchange. After 24 hours of the delivery date, damaged goods will not be taken into consideration.
DO YOU OFFER RETURNS OR EXCHANGES?
We do not offer returns or exchanges. we quality check to the best of our ability to maintain high quality products free of defects. however, mistakes can happen and if you have any issues with your order, please contact us at any time.
PRODUCTS AND SAFETY β¨
ARE YOUR PRODUCTS MICROWAVE AND DISHWASHER SAFE?Β
All of our ceramic products Besides platners are food, microwave safe. However, we recommend handwashing pearl cups for the longevity of the PIECE.
- do not use ceramic pieces in the air fryer. -
WHAT IS YOUR POTTERY MADE OF?
QRAMICS uses stoneware clay sourced directly from clay manufactures. all glazes that are used are food safe.
WHY ARENβT MY PIECES PERFECTLY IDENTICAL
due to the nature of hand-made pottery, each piece will be slightly unique. We celebrate this aspect knowing that every person gets a one-of-a-kind pot, from OUR hands to yours.